Preface ix\\r\\nAcknowledgments xi\\r\\nChapter 1 Introduction to Hotel Management 1\\r\\nChapter 2 Hotel Organization and the Front Office Manager 33\\r\\nChapter 3 Effective Interdepartmental Communications 71\\r\\nChapter 4 Property Management Systems 93\\r\\nChapter 5 Reservations 127\\r\\nChapter 6 Yield Management 161\\r\\nChapter 7 Guest Registration 181\\r\\nChapter 8 Processing Guest C…