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Hotel Front Office Management

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Preface ix\\r\\nAcknowledgments xi\\r\\nChapter 1 Introduction to Hotel Management 1\\r\\nChapter 2 Hotel Organization and the Front Office Manager 33\\r\\nChapter 3 Effective Interdepartmental Communications 71\\r\\nChapter 4 Property Management Systems 93\\r\\nChapter 5 Reservations 127\\r\\nChapter 6 Yield Management 161\\r\\nChapter 7 Guest Registration 181\\r\\nChapter 8 Processing Guest Charge Payments 221\\r\\nChapter 9 Guest Checkout 237\\r\\nChapter 10 Night Audit 261\\r\\nChapter 11 Managing Hospitality 305\\r\\nChapter 12 Training for Hospitality 333\\r\\nChapter 13 Promoting In-House Sales 359\\r\\nChapter 14 Security 379\\r\\nGlossary 409\\r\\nIndex 425

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Detail Information

Series Title

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Call Number

647. 94 Bar h

Publisher

Kanada : John Wiley & Sons, Inc.., 2003

Collation

xv, 492hlm.: 25x18cm.

Language

Indonesia

ISBN/ISSN

0-471-01396-X

Classification

647. 94

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Manajemen hotel
Pelayanan Tamu Hotel
Front office hotel

Specific Detail Info

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Statement of Responsibility

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